| 17th August, 2004 | ||||||
| OPENING PLENARY | ||||||
|
|
||||||
| Time | Activity | |||||
| 0900-0910 | Welcome address | Dr. V Krishnamurthy, Chairman ISQ | ||||
| 0910-0920 | Address on mission of ANQ | Prof. N Kano, Chairman ANQ | ||||
| 0920-0950 | Address by Chief Guest | Dr. R A Mashelkar, Director General - CSIR | ||||
| 0950-1020 | Inaugural address | Mr. Venu Srinivasan, Chairman & MD - TVS Motors | ||||
| 1020-1030 | Vote of Thanks | Mr. Arun Bharatram, Chairman & MD - SRF Ltd. | ||||
| TEA | ||||||
| Chairperson | Dr. Surinder Kapur | |||||
| 1100-1130 | Keynote address | Prof. N. Kano, Chairman ANQ | ||||
| 1130-1200 | Keynote address | Mr. Kwang Ro Kim, Managing Director - LG Electronics, India | ||||
| 1200-1230 | Keynote address | Mr. Kohei Ushikubo, Board Member - Sanden, Japan | ||||
| 1230-1330 | LUNCH | |||||
| Time | HALL 1 | HALL 2 | HALL 3 | HALL 4 | HALL 5 | HALL 6 |
| Invited speakers / Business Excellence | Manufacturing Excellence | Standards / Information Technology | Strategy & Policy Deployment | Tools | Service Industry | |
| CHAIR | Prof. Watanabe | Shu Yamada | Hasemeddin Aref Kashfi | Dr.Pirom Chamsai | Dr. Kwai Sang Chin | Ram Mohan |
| 1330-1355 | "Break through Management - A new frontier in Quality Management" - Shoji Shiba | The Comparative Study of Customer Satisfaction for Automobile Quality between Taiwan and India - Lin-Lang Tang, CH-6 | "Vision 2020 Attainment through Standardisation and Certification route - an approach - V I G Menon & P R Aruloli, I-30" | Research & Development of Management Quality (MQ) Criteria in Korea - Wan Seon Shin, K-9 | Interpersonal Skill Development Using QFD and BPR - Mahshid Yazdanpanah, IR-2 | Unique Initiatives for Channel Capability Building in order to achieve Market Dominance - Ashok Sharma, I-6 |
| 1355-1420 | Lean Manufacturing – Bonded Abrasives - CUMI – TVT - John Devadason, I-35 | Research on PS (Partner satisfaction) questionnaire using the objective measure - Tetsuya Nakamura, J-12 | Human Resources Quality Practices – Successful Turn around of Selected Pakistani Organizations - Dareema Rehman, P-4 | Reliability Evaluation of Network Internet using Bicast and Tricast Experiments - Kazuyuki Suzuki, J-2 | Roc flying theory: An empirical analysis of customer-oriented service-enhancement system (COSES) for the Public Sector - Chang-His Yu, CH-3 | |
| CHAIR | K Mahesh | Shu Yamada | Roop Salotra | Dr.Pirom Chamsai | Dr. Kwai Sang Chin | Ram Mohan |
| 1420-1445 | The Impact of Total Quality Management(TQM)on Corporate Performance-Vinod Singhal, US-2 | Creation of Kaizen Culture for substantial cost Reduction - Ashok M Morey, I-5 | ISO 9001-2000 - Foundation for Integrated TQM - R Chandran, I-26 | Cluster Methodology for Quality Upliftment for a group of Companies in any Industry - V R Janardhanam, I-24 | The Improve Tolerance Rules of Taguchi - Sangbok REE, K-12 | 1st Integrated approach to CVM in Oil & Gas sector in India - B P Gupta, I-19 |
| 1445-1510 | TQM in IP RINGS - M Govindarajan, I - 32 | Application of ISO 17205 for Effective Laboratory Management - Nauman Ali Khan, P-3 | Self-assessment method for establishing strategic management system - Masaaki Kaneko, J-1 | Robustness of Weibull Distributional Assumption in lifetime analysis - Seiichi Yasui, J-17 | A mechanism of keeping semantic consistency among XML document components - Yoshimichi Watanabe, J-6 | |
| 1510-1530 | TEA | |||||
| INFORMATION TECHNOLOGY | ||||||
| CHAIR | K Mahesh | Wan Seon Shin | Ajitabh | Yung Ho Suh | Prof. Yoshikazu Ojima | Sanjeeva Rao |
| 1530-1555 | "A New QMS Model for the 21st Century -- Sustainable Growth - Yoshinori Iizuka, J-23" | People Process at RANE BRAKE LININGS - Sundar Ram, I-34 | An application of supersaturated designs in computer experiments - Shu Yamada, J-4 | "Spirited Strategy For Sustainability - T P Mani, I-12" | Knowledge, Skills and Audit - On management system auditors’ competence to collect audit evidences - Deng Zhenfei, C-1 | MTS for Mobile Phone Test Process - Chao-Ton Su, CH-5 |
| 1555-1620 | "Manufacturing Excellence SCL Way - P S Satyanarayanan, I-33" | The optimal Parameter Design of Multiple Quality Characteristics for the CD-R substrate - Jhy-Ping Jhan, CH-1 | State transition of the human being by experience -Rie Takema, J-13 | FMEA Re-explored - Sumit Roy, I-3 | Mind your weight - A K Fotedar, I-20 | |
| BUSINESS EXCELLENCE | ||||||
| CHAIR | Lotto K H Lai | Raghavan W | Ajitabh | Yung Ho Suh | Prof. Phulporn Saengbangbpla | Kazuyuki Suzuki |
| 1620-1645 | China Quality Management Award Leads Enterprises to Improve International Competitiveness - Ma Lin, C-2 | "Achieving Quantum Improvements by Reducing Inhouse Rework - P K Vashist, I-10" | Process control using boosting with classification trees - Hideo Suzuki, J-9 | "A survey report on Current situation of ""Policy Management"" in Japanese TQM leading companies - Yukihiro Ando, J-19" | Robust Parameter Design via Neural Network - Jeh-Hsin Tsai, CH-8 | Service Quality Improvement for a Better Quality of Life - Hesameddin Aref Kashfi, IR-1 |
| 1645-1710 | "Our Journey of Excellence - an experience in promotion of quality in telecom - R Jayaraman, I-2" | Deployment Challenges- The Indian Context - Vineet Sharma, I - 14 | Design the Clinical Decision Analysis Model - Tetsuo Shiwaku, J-7 | Process Failure Mode and Effect Analysis (PFMEA) and their Implementation Challenges in Automotive Industries - S Prince Arockia Doss, I-36 | Comparison of SPICE with CMMI - Tae-Sik Yun, K-16 | |
| 1710-1735 | Enhancing Business Excellence by TQM and Quality Awards Implementation - Hsuan Yueh Chen, CH-7 | Excellence in Shop Floor Management Through a Structured Approach to a Daily Management - A K Maheshwari & Rituraj Shah-Th-4 | Empirical Analysis on the Relationship between the performance of Organizational units and Software process improvement - Jae Wook Yoon, K-11 | "Enhancing People and Plant Capabilities Through Project T.I.E. - Roop Salotra, I-18" | A non-parametric method for identification of inefficiency - Ilyes Bellamine, J-3 | Dealer Small Group Activity - A Unique Experiment of Building Partnership Relations - Madhav Jog, I-15 |
| 1735-1800 | Quality as the Upmost Thing in Putian - QC activities of China Putin Corporation - Li Wenguang, C-3 | Manufacturing Excellence Through TPM - Amit Ganguly, I- 4 | Blank | "Value Chain Analysis for the Construction Industry in Hong Kong: Towards Sustainable Development and Competitive Advantage - Sammy Wan & Davis Liu, H-2" | Applications of N-th dimensional quantification theory III to the categorical data from multiple choice questions in a questionnaire survey - Soichi Oyama, J - 14 | Service Quality Components-K N Krishnamurthy, I-31 |
| 18th August, 2004 | ||||||
| Time | HALL 1 | HALL 2 | HALL 3 | HALL 4 | HALL 5 | HALL 6 |
| Theme | Panel Discussion & Business Excellence | Manufacturing Excellence Creating Attractive Quality | Knowledge Management, Strategy & Policy Deployment | Systems Tools | Six Sigma | Healthcare & Business Excellence |
| PANEL DISCUSSION / BUSINESS EXCELLENCE | MANUFACTURING EXCELLENCE | KNOWLEDGEMENT MANAGEMENT | SYSTEMS | SIX SIGMA | HEALTHCARE | |
| CHAIR | Arun Bharat Ram | Rajeev Dubey | Lin Lang Tang | Arun Malik | N K Sharan | |
| 0900-0925 | PANEL DISCUSSION - INQ Networking Amongst Quality Professionals" |
Recipe for Lean Manufacturing Success in Developing Countries -Michael T Wader, US-3 | Knowledge Management of Failures for Process Design - Construction of knowledge structure on a casual chain of failure in a manufacturing process - J-8 | A study on the Developing Process and Characteristics of Korean Quality Management System - Chae Heung Park, K-7 | Managing Leadership and cultural aspects of Six Sigma - Young Teak Park, K-6 | Quality in Healthcare Industry: learnings from Select Global Organizations - Ajitabh, I-13 |
| 0925-0950 | Total Knowledge Management for Total Quality Management (TKM for TQM) - N Rangaswamy, I-28 | Management of Quality, Environment and Occupational Health & Safety at Jindal Vijayanagar Steel Limited - S S Gupta, I-17 | Six Sigma Project – at GTL Limited - Sagar Sharma, I-8 | Development of a model for elderly care plans based on analysis of the reality in providing cares - Shogo Kato, J-5 | ||
| CHAIR | Lin Lang Tang | Arun Malik | N K Sharan | |||
| CREATING ATTRACTIVE QUALITY | ||||||
| 0950-1015 | A Successful TQM for SMSC through Competing for TNQA - Hsue Y C, CH-9 | Case study of Attractive quality creation of software product - Middleware for business use - Atsushi Suetake, J-15 | An integrated model of Quality Management System and knowledge management system - Hee Jun Park, K-10 | The effect of Environmental Management system in the Lumber industry - Tetsuaki Maekawa, J-10 | Six Sigma-How to make it work effectively in Indian Organizations? - Anil Sachdev, I-7 | Analysis of Physical and Mental load of the Elderly care - Den Saitou, J-11 |
| 1015-1040 | TEA | |||||
| STRATEGY & POLICY DEPLOYMENT | ||||||
| CHAIR | Dr. Surinder Kapur | R Chandran | Sarwate | S D Tyagi | ||
| 1040-1105 | PANEL DISCUSSION QMS / EMS CERTIFICATION CREDIBILITY | Identifying critical success factors for organizational innovation - H-3 | Policy management in Fuji Photo Optical Co. Ltd. - Kazumitsu Aihara, J-20 | QM System compatible to Electricity Technology Development - Tae-Sik Yun, K-1 | Planning for Six Sigma & Business Improvement - Jan Gillett, UK-1 | Competitiveness of India Inc. – A Healthcare Study - Sanjib Kumar Dutta, I-37 |
| 1105-1130 | Case of world class quality product: Angkor-Style Pimai Stone Look Tiles - Aumaporn Charoensak, Th-3 | Strategic Management of Technology Innovation - J-18 | "TQM - The effective management for Environmental control - A Sanjeeva Rao, I-25" | Balancing Access, Quality and Cost at AKUH - Nadeem Mustafa Khan, P-1 | ||
| BUSINESS EXCELLENCE | ||||||
| CHAIR | Keshav Sachdev | B P Gupta | R B Madhekar | |||
| 1130-1155 | One approach for Korean QM Model - Hyung-Wook Kim, K-4 | A case study for use of the obtained knowledge and experience to improve the quality of product at development stage on "Train-Platform" - Lingyun Zhao, J-16 | "Human Resource Management in Small & Medium Enterprises - Noriharu Kaneko, J-22" | Developing a quality management system (QMS) for ensuring that business processes operate effectively, consistently and efficiently is a common goal for most businesses - Saif Al-Naimi, Q-1 | Implementing Six Sigma on Business Process Management System - Jae Hoon Jin, K-5 | Assessing Consumer Interest in Hospital Quality Indicators. The state of Florida experience - Paul Barach, US - 1 |
| 1155-1220 | Dissemination of TFQS in Thailand - Numtip Charoenanong, Th-5 | Case of Attractive Quality Offering To Effectively Manage Customer’s Raw Material Inventory - Thirawat Deesomboon, Th-1 | POWER SECTOR REFORM IN BANGLADESH: Application of TQM in Shaping Organisational Culture - A M M Khairul Bashar, B-1 | Introduction to the Quality Management System and Accreditation Scheme for Laboratories in Hong Kong - Lotto K H Lai, H-1 | Six Sigma Journey at Nucleus Software - Manish Agrawal, I-9 | |
| 1220-1320 | LUNCH | |||||
| 1320-1345 | Using TQM to Transform TATA STEEL - N K Sharan, I-16 | Product quality and product innovation: An empirical study of the global automotive industry - Liang-Hung Lin, CH-2 | An Integrated Survey System to Support Six Sigma Activities - Prof. Sang Chan Park | "Quality Assurance in Education - Kamran Moosa, P-2" | Approach methodology of Six Sigma for Quality Innovation in Korea - Seog Ju Chang, K-14 | Blank |
| CHAIR | Dr. Chi-Kuang Chen | Dr. Subir Kumar Chowdhury | Kiran Deshmukh | Charles Lie Liedtka | ||
| TOOLS | ||||||
| 1345-1410 | Quality Obsession - Ashok Kumar Jain, I-23 | Halving the New Product Development Time - Rakesh Dhawan, I-21 | Apply Algorithm to Least Cost Of CPM - Jaw-Sin Su, CH-4 | Six Sigma Implementation in Process Industries – Some Experiences - Anurag Seksaria, I-11 | Blank | |
| Dr. Subir Kumar Chowdhury | K J Davasia | |||||
| 1410-1435 | Communication & Human Resource Challenges in achieving Organizational Performance Excellence - Bhushan Dewan, I-39 | Case of Product Quality Improvement--Stabilize Product Powder Size by Special Modified Equipment - Wimon Pornasawatchai, Th-2 | PANEL DISCUSSION - Vision Quality 2020 for India | Design of Experiments - M Srinath, I - 29 | An Empirical Study on the Major Factors of Implementing Six Sigma Management Innovation - Dong-Seol shin, K-17 | Blank |
| 1435-1500 | A study on DFSS for marketing analysis - Seog (Suk) Ju Chang, K -19 | A study on forecasting of Critical Success factors in New Product Development - Gye Soo Kim, K-2 | "14 Generations of Quality Tools - V Swaminathan, I - 27" | A Six Sigma Success Story, Sunil Kapoor, I-22 | Blank | |
| 1500-1525 | Business Excellence through Total Quality Management - Sagar Sharma, I-1 | A Step Towards Making Helmet More Conducive To The Indian Enironment - Anurupa Rao, Prachi Jain, I -38 | Uncertainty and its relation with process capability - Amir Abbas Shojaie IR -3 | Management quality improvement activity - Masaaki Mac' Tatsumi, J-24 | Blank | |
| 1525-1600 | TEA | |||||
|
|
||||||
| CLOSING PLENARY | ||||||
| Activity | ||||||
| 1600-1605 | Closing Remarks | Dr. V Krishnamurthy, Chairman, ISQ | ||||
| 1605-1620 | Report on Congress | Prof. Y Iizuka, Sr. Vice Chairperson & Secretary General, ANQ | ||||
| 1620-1700 | Award ceremony | |||||
| 1700-1725 | Closing Address | Prof. Kume, Former Chairman Deming Application Prize Committee | ||||
| 1725-1735 | Invitation to ICQ-2005 in Japan | Prof. N. Kano, Chairperson ANQ | ||||
| 1735-1740 | Invitation for 3rd ANQ Congress and 19th AQS | Dr. Chih-Han Wang,CSQ-Taipei & Vice Chairperson ANQ | ||||
| 1740-1745 | Vote of Thanks | Mr. K N Krishnamurthy, National President, NIQR | ||||
| 1930-2230 | Farewell reception - ASHOK HOTEL | |||||