PAPERS - Service Industry

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Topic Author Speaker Unique Initiatives for Channel Capability Building in order to achieve Market Dominance Mr. Ashok Sharma Mr. Ashok Sharma Roc flying theory: An empirical analysis of customer-oriented service-enhancement system (COSES) for the Public Sector Mr. Chi-Kuang Chen Mr. Chang-Hsi Yu Mr. Hsiu-Chen Chang Chang-Hsi Yu Dealer Small Group Activity - A Unique Experiment of Building Partnership Relations Mr. Madhav Jog Mr. Madhav Jog A mechanism of keeping semantic consistency among XML document components Yoshimichi Watanabe Yasuhisa Hoshina Hisakazu Shindo Yoshimichi Watanabe MTS for Mobile Phone Test Process Mr. A K Fotedar Mr. D M Rao Mr. Chao-Ton Su Mind your weight Mr. B P Gupta Mrs. Archana Singh Kadan Mr. A K Fotedar Service Quality Improvement for a Better Quality of Life Mr. Hesameddin Aref Kashfi Mr. Hesameddin Aref Kashfi Comparison of SPICE with CMMI Ho-Won Jung Presenting - Tae-Sik Yun Jae Wook Yoon 1st Integrated approach to CVM in Oil & Gas sector in India Mr. B P Gupta Mrs. Archana Singh Kadan Mr. B P Gupta Service Quality Components Mr. K.N.Krishnamurthy Mr. K.N.Krishnamurthy